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Uk Gambling Commission Complaints

With the legalization of online gambling in 2014, the so-called UKGC license was introduced. This license was granted to online casinos that have the ability to accept players from Great Britain. In concrete terms, this means that online casinos that do not hold a license like this are not allowed to accept players from Great Britain.

UK Gambling Commission 🥇 (2021) The Gambling Commission was set up under the Gambling Act 2005 to regulate commercial gambling in Great Britain. In 2013 they also took over the responsibilities of the National Lottery Commission to regulate the National Lottery. Over 100 well-established online casinos listed on AskGamblers are licensed.

How can a UK Gambling Commission license be obtained?

The license that can be issued by the UK Gambling Commission is one of the strongest to date. Take, for example, the check that is carried out by the organization with regard to the technical operation of the online slots. The payout percentage in particular is continuously monitored by the UK Gambling Commission. Many online casinos are in any case not eligible to obtain a license from the UK Gambling Commission because they have not had the functioning of their random number generator checked. This audit must always be carried out by an independent and, of course, also specialized audit firm.

UK Gambling Commission: It’s Powers. Issuing licenses to UK casinos, bookmakers, and other gambling operators, both online and offline. Enforcing regulations and punishing operators who violate them with fines, license revocations, and more. Collecting data on the UK gambling industry, including revenue, profits, and growth by sector. The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. The UK Gambling Commission (UKGC) has announced a raft of changes for online slots. Some of the measures include a spin speed limit, banning autoplay, and no longer allowing features that might portray a loss as a win. The gaming regulator also introduced a ban on reverse withdrawals. Gambling Commission is an executive non-departmental public body, sponsored by the Department for Digital, Culture, Media & Sport. Cookies on GOV.UK. We use some essential cookies to make this.

The so-called UK Gambling Commission was appointed as supervisor of these activities, which immediately made it responsible for granting or not granting licenses to companies. The new authority did not come out of the blue, because before 2014 the UK Gambling Commission was responsible for the ins and outs of ordinary, physical English casinos. Moreover, this task should not be underestimated. After all, there are few European countries where gambling is as popular as in Great Britain.

Online casinos that want to receive a license from the UK Gambling Commission must of course also be able to demonstrate that they have everything in order financially. This is also a considerable requirement. Not only must all formation costs have been paid, but there must also be a solid reserve with which the winnings of players can be paid out. Moreover, this reserve must be continuously replenished. Only in this way is it possible, after all, to be able to provide players with financial security for a short period of time. Another point that casinos must meet is to offer an exclusion option. In other words, does a player feel that he or she is becoming addicted? Then it must be able to exclude itself to prevent further financial loss.

Complaint handling

Contrary to popular belief, it is not the case that the UK Gambling Commission itself handles complaints from players. The moment you have a complaint about a certain online casino that holds a UKGC license, you must direct it to a so-called Alternative Dispute Resolution. These companies specialize in solving online casino problems and have been designated by the UKGC. In principle, every online casino has the option to choose a specific ADR. This is a drawback for the player. If an ADR is just a bit too annoying against a certain online casino, it can in principle effortlessly choose to switch to another party.

In an effort to make online gambling safer for customers, the UK Gambling Commission (UKGC) has announced a slew of new restrictions on online slots games. The sum of the measures is to slow down the pace of play and give the player more information so that they understand how much and how fast they are winning or losing.

“Today’s steps will help curb the intensity of online gambling, introducing greater protections that will reduce the risk of gambling related harm,” said Minister for Sports, Tourism and Heritage Nigel Huddleston.

The UKGC focused on slots as opposed to other forms of gambling like poker, sports betting, or other casino games primarily because of slots’ popularity and lack of barriers to entry (that is, you don’t have to learn how to play slots). According to the UKGC’s COVID-10 research data, the average slots player spends £67 per month, while average casino games spend is £36 a sports betting spend is £45.

Uk Gambling Commission

Operators have until October 31, 2021 to implement a delay of at least 2.5 seconds between slot spins, eliminate auto-play, and get rid of “sounds or imagery which give the illusion of a win when the return is in fact equal to, or below, a stake.”

Uk Gambling Commission Report

The first two measures are obvious. By banning auto-play and forcing a pause between spins, players will not be able to just continuously spin the reels. They will need to think about each mouse click and will have time to consider their actions.

Uk Gambling Commission Deposit Limits

The third one about “sounds or imagery” is interesting. I don’t play online slots, but I have tried free demos in the course of my work and sure enough, there are times where you bet, say, $10 and the music and flashing lights go off when you hit a winning combo, even if that “win” is just $6 for a loss of $4. It has always felt extremely dishonest for an online slots site to try to make it look like a loss was worth celebrating, so this is a good change by the Commission.

The above are more about the mechanics of the games. The UKGC has also mandated measures to help players better manage their gambling dollars. A player’s total wins or losses must be visible on screen while they are playing slots. With just “credits” or even a currency total displayed, it is easy for a player to lose track of much they are actually up or down. They would have to do the math. But with a running plus/minus total on the screen, the idea is that a player will call it quits sooner if they are losing.

Uk Gambling Commission Annual Report

Additionally, reverse withdrawals are now banned. Some online casinos have allowed customers to cancel a cashout once it is in process. No more. That of course does not mean that a player can’t make a new deposit, but like other measures, banning reverse withdrawals requires players to go through another decision point, to take another beat or two or three to think about what they want to do.